Contact us
We're Here to Help
Whether you have a question about a product, need assistance with an order, or simply want to learn more about LUNOVA, we're always happy to help.
Our Customer Care Team is committed to providing prompt, friendly, and professional support.
Customer Support
Response Time
Within 24 business hours
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
Order Support
For faster assistance, please include the following information when contacting us:
- Order Number
- Full Name
- Email Address used for the order
- A brief description of your inquiry
If your inquiry is related to a product issue, photos are greatly appreciated and will help us resolve your request more quickly.
Shipping & Returns
Questions about shipping, delivery, returns, or exchanges?
Please visit our Shipping Policy, Returns Policy, and FAQ pages for quick answers to the most common questions.
Our Commitment
At LUNOVA, we believe every customer deserves exceptional service.
Whether you're choosing your first lab-grown diamond or celebrating a special milestone, we're here to ensure your experience is smooth, enjoyable, and memorable.
Thank you for choosing LUNOVA.